An Overview of BSNL's Mobile Application

BSNL introduces a new mobile application for IOS iPhone, iPad users. With increasing penetration of smart phones, this simple and smart App will enable customers to pay Postpaid bills and do Prepaid TopUp from anywhere and anytime. The objective of this App is to enable the customers to pay Postpaid bills and to Recharge online through iPhone/iPad. This Mobile based access to the online payment gateway breaks the barriers and limitation of sticking on to a location with PC and gives flexibility to pay. BSNL considers this mobile application is important to reach customers proactively in facilitating bill payments in Landline/Wireless (GSM/CDMA/WiMAX –Postpaid /PrePaid) segments. BSNL’s goal with this mobile application is to provide Mobile users a visually appealing, user-friendly application which facilitates a hassle free payment mechanism.
Postpaid (Landline / GSM/CDMA/WiMAX):
  • To Check your outstanding bill amount
  • To Pay Bills
  • To get Payment receipt to your contact details mentioned in profile.
Prepaid(GSM):
  • To Topup any BSNL Mobile Number.
  • To load STV, Plan / Migration Voucher.
  • To get Payment receipt to your contact details mentioned in profile.
Landline Bill Payment
  1. Tap on Pay Bills Icon in Tab bar / Menu bar.
  2. Tap "New" to proceed, Tap "Select Type" and select Landline.
  3. Enter STD Code and Landline number,the tap "Done".
  4. The billing details will be displayed on the screen.
  5. Tap on "Pay Now" for Payment.
  6. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.
  7. Complete the Payment in the Bank’s website.
  8. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.
  9. A receipt in PDF format also will be sent through email.
GSM Bill Payment
  1. Tap on Pay Bills Icon in Tab bar / Menu bar.
  2. Tap “ New” to proceed, Tap "Select Type" and select Landline.
  3. Enter Postpaid GSM number,the tap “Next”.
  4. Enter OTP, received on your registered mobile, Tap on "Done".
  5. The billing details will be displayed on the screen.
  6. Tap on ‘Pay Now’ for Payment.
  7. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.
  8. Complete the Payment in the Bank’s website.
  9. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.
  10. A receipt in PDF format also will be sent through email.
CDMA/Wi-Max Bill Payment
Provid the Service number and account number and follow the steps as mentioned above...
Recharge
  1. Tap on Recharge Icon in Tab bar / Menu bar.
  2. Enter the 10 digit BSNL Prepaid mobile number / Select from the contacts, then tap “Next”
  3. Tap on “TOPUP” and then on General TopUP / Flexi TopUp.
  4. Tap on required denomination in case of GENERAL TOPUP or enter the required amount (Minimum of Rs.50 and Maximum of Rs.5000 in multiples of Rs.10) in case of FLEXI TOPUP, then tap on “ Done”
  5. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.
  6. Complete the Payment in the Bank’s website.
  7. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.
  8. A receipt in PDF format also will be sent through email.
  9. Follow the steps as mentioned above for STV's and PLAN Vouchers.
Accounts
  1. Tap on “ Accounts” icon on Tab bar / Menu bar
  2. Tap on “+” to Add an account related to Landline / GSM/CDMA/Wi-Max.
  3. Enter the required details like GSM Number, Account Number, Short Name,etc. Then Tap on “Save”.
  4. Click on ‘Pay Now’ for payment.
  5. Also the App remembers all the successful transactions, hence no need to enter the details subsequently.
History
  1. You can view last 10 payments and 20 transactions done online against each service number.
Help
1. What is My BSNL App?
  • The My BSNL App is a native application that can be downloaded from App Store .This application enables you to pay Postpaid bills and Prepaid Topup, Plan / Migration Voucher loading through your Mobile/Tablet.
2. How to download the My BSNL App?
  • The My BSNL App can be down loaded from App store.
3. Is there any cost for downloading the My BSNL App?
  • There is no cost for downloading the "My BSNL App". However, usual download charges as per the data connection you are using will apply for downloading the application as well as accessing the same.
4. Can I use this My BSNL App in my non BSNL mobile?
  • Yes. This application works across all operators. However, in case you are using the application on a non BSNL mobile, that mobile number must be a registered at the time of installation and can be modified later.
5. What type of services I can avail through My BSNL APP? Presently, the App supports
  • Postpaid (Landline / GSM/CDMA/WiMAX): To Check your outstanding bill amount, Pay Bills, get Payment receipt to your contact details mentioned in profile.
  • Prepaid(GSM): To Top up / STV/Plan Voucher to any BSNL Mobile number, get Payment receipt to your contact details mentioned in profile.
6. How can I register a complaint?
  • Yes, you can register a complaint on portalquerry@bsnl.co.in or there is a provision for registering a complaint in www.portal.bsnl.in . Also by contacting the respective Customer service Numbers. For Land Line-1500, Broad Band-1504, Mobile-1503.