An Overview of BSNL's Mobile Application

BSNL introduces a new mobile application for IOS iPhone, iPad,Android Phones/tablets,Windows Phone 8 users. With increasing penetration of smart phones, this simple and smart App will enable customers to pay Postpaid bills and do Prepaid TopUp from anywhere and anytime.

The objective of this App is to enable the customers to pay Postpaid bills and to Recharge online through iPhone/iPad, Android Phones/tablets, Windows Phone 8. This Mobile based access to the online payment gateway breaks the barriers and limitation of sticking on to a location with PC and gives flexibility to pay.

BSNL considers this mobile application is important to reach customers proactively in facilitating bill payments in Landline/Wireless (GSM/CDMA/WiMAX –Postpaid /PrePaid) segments.

BSNL’s goal with this mobile application is to provide Mobile users a visually appealing, user-friendly application which facilitates a hassle free payment mechanism.

An Overview of BSNL's Android App

Postpaid (Landline / GSM/CDMA/WiMAX):
  • To Check your outstanding bill amount
  • To Pay Bills
  • To get Payment receipt to your contact details mentioned in profile.
Prepaid(GSM):
  • To Topup any BSNL Mobile Number.
  • To load STV, Plan / Migration Voucher.
  • To get Payment receipt to your contact details mentioned in profile.
Landline Bill Payment
Individual / FTTH / DID / Corporate customers can view bill details and make bill payment. Customer selects the service from dropdown list (Individual / FTTH / DID / Corporate) and
enters STD Code & Phone Number (for Individual bill payment)
Circle, Phone Number & Unique ID (for FTTH CDMA bill payment)
Circle & Account Number (for DID & Corporate bill payment)

The following Bill details of current month will be displayed. Customer proceeds for payment and the process will be completed through Payment Gateway.
Name of the Customer
Phone Number
Billing Account Number
Bill No
Due Bill Amount
Payment Due Date
GSM Bill Payment
Customer can view bill details of Postpaid GSM / CDMA / Wi-Max and make bill payment. Customer selects the service from dropdown list (Mobile / CDMA / Wi-Max) and enters
Mobile Number & account Number ( for GSM bill payment)
CDMA Number & account Number ( for CDMA bill payment)
Wi-Max User ID & account Number ( for Wi-Max bill payment)


For GSM, if the customer doesn’t know the account number, he can check the ‘Do Not Know Account No’ checkbox and click on ‘Generate OTP’ button to receive a One Time Password on the corresponding mobile number. The received OTP shoulb be entered in the ‘Account No / OTP’ field and click on Submit button to view the bill details.

The following Bill details of current month will be displayed. Customer proceeds for payment and the process will be completed through Payment Gateway.
Name of the Customer
Phone Number
Billing Account Number
Bill No
Due Bill Amount
Payment Due Date
Payment/Transaction History
Customer Can Pay his GSM bills without having to enter account number by using Quick Pay Module.
CDMA/Wi-Max Bill Payment
Provid the Service number and account number and follow the steps as mentioned above...
Recharge
Customer can view Balance & Validity and recharge prepaid account.
Allows to Recharge ( TOPUP & Flexi TOPUP), Loading STVs & Plan / Migration Vouchers. Customer selects TOPUP / STV / PLAN and enters Mobile Number & select the required denomination / STV / Plan/Migration Voucher.

The following details will be displayed. Customer proceeds for payment and the process will be completed through Payment Gateway.
Mobile Number
Expiry Date
Voucher Selected
Amount
Payment/Transaction History
Accounts
Customer can Add / Modify / Delete Accounts related to Landline/ Mobile / CDMA/ Wi-Max, by entering the following details. On Tapping the Account, Bill Details will be displayed and can proceed for Payment.
Name
Landline Number / Mobile Number / CDMA Number
Account Number
History
You can view last 10 payments and 20 transactions done online against each service number.

An Overview of BSNL's IOS App

Postpaid (Landline / GSM/CDMA/WiMAX):
  • To Check your outstanding bill amount
  • To Pay Bills
  • To get Payment receipt to your contact details mentioned in profile.
Prepaid(GSM):
  • To Topup any BSNL Mobile Number.
  • To load STV, Plan / Migration Voucher.
  • To get Payment receipt to your contact details mentioned in profile.
Landline Bill Payment
  1. Tap on Pay Bills Icon in Tab bar / Menu bar.
  2. Tap "New" to proceed, Tap "Select Type" and select Landline.
  3. Enter STD Code and Landline number,the tap "Done".
  4. The billing details will be displayed on the screen.
  5. Tap on "Pay Now" for Payment.
  6. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.
  7. Complete the Payment in the Bank’s website.
  8. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.
  9. A receipt in PDF format also will be sent through email.
GSM Bill Payment
  1. Tap on Pay Bills Icon in Tab bar / Menu bar.
  2. Tap “New” to proceed, Tap "Select Type" and select Landline.
  3. Enter Postpaid GSM number,the tap “Next”.
  4. Enter OTP, received on your registered mobile, Tap on "Done".
  5. The billing details will be displayed on the screen.
  6. Tap on "Pay Now" for Payment.
  7. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.
  8. Complete the Payment in the Bank’s website.
  9. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.
  10. A receipt in PDF format also will be sent through email.
CDMA/Wi-Max Bill Payment
Provid the Service number and account number and follow the steps as mentioned above...
Recharge
  1. Tap on "Recharge" Icon in Tab bar / Menu bar.
  2. Enter the 10 digit BSNL Prepaid mobile number / Select from the contacts, then tap “Next”
  3. Tap on “TOPUP” and then on General TopUP / Flexi TopUp.
  4. Tap on required denomination in case of GENERAL TOPUP or enter the required amount (Minimum of Rs.50 and Maximum of Rs.5000 in multiples of Rs.10) in case of FLEXI TOPUP, then tap on “ Done”
  5. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.
  6. Complete the Payment in the Bank’s website.
  7. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.
  8. A receipt in PDF format also will be sent through email.
  9. Follow the steps as mentioned above for STV's and PLAN Vouchers.
Accounts
  1. Tap on "Accounts" icon on Tab bar / Menu bar
  2. Tap on “+” to Add an account related to Landline / GSM/CDMA/Wi-Max.
  3. Enter the required details like GSM Number, Account Number, Short Name,etc. Then Tap on “Save”.
  4. Also the App remembers all the successful transactions, hence no need to enter the details subsequently.
History
  1. You can view last 10 payments and 20 transactions done online against each service number.

An Overview of BSNL's Windows Phone App

Postpaid (Landline / GSM/CDMA/WiMAX):
  • To Check your outstanding bill amount
  • To Pay Bills
  • To get Payment receipt to your contact details mentioned in profile.
Prepaid(GSM):
  • To Topup any BSNL Mobile Number.
  • To load STV, Plan / Migration Voucher.
  • To get Payment receipt to your contact details mentioned in profile.
Landline Bill Payment
  1. Tap on Pay Bills Icon in Appbar.
  2. Swipe down to Landline Item
  3. Enter STD Code and Landline number,the tap "OK" icon.
  4. The billing details will be displayed on the screen.
  5. Tap on "Pay Now" for Payment.
  6. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.
  7. Complete the Payment in the Bank’s website.
  8. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.
  9. A receipt in PDF format also will be sent through email.
GSM Bill Payment
  1. Tap on Pay Bills Icon in Appbar
  2. Swipe down to GSM Item
  3. Enter Postpaid GSM number and account number
  4. Enter OTP, received on your registered mobile in case account number is not available.
  5. The billing details will be displayed on the screen.
  6. Tap on "Pay Now" icon for Payment.
  7. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.
  8. Complete the Payment in the Bank’s website.
  9. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.
  10. A receipt in PDF format also will be sent through email.
CDMA/Wi-Max Bill Payment
Provid the Service number and account number and follow the steps as mentioned above...
Recharge
  1. Tap on Recharge Icon in App bar
  2. Enter the 10 digit BSNL Prepaid mobile number / fetch from stored contacts, or tap on recently accessed numbers if available
  3. User can browse all the available TOPUP's, STV's and Plans
  4. Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.
  5. Complete the Payment in the Bank’s website.
  6. A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.
  7. A receipt in PDF format also will be sent through email.
  8. Follow the steps as mentioned above for STV's and PLAN Vouchers.
Accounts
  1. Tap on "Accounts" icon on App bar
  2. Tap on "+" to Add an account related to Landline/GSM/CDMA/Wi-Max.
  3. Enter the required details like GSM Number, Account Number, Short Name,etc. Then Tap on "OK" icon.
  4. User can edit or delete the account information using "Pencil" & "Trash" icons
  5. All the stored accounts will be made available for selection while payment/recharge
History
  1. You can view last 10 payments and 20 transactions done online against each service number.